The Mexican government plans to fine Ticketmaster after thousands of fans were unable to attend a recent Bad Bunny concert at the Azteca Stadium, with a capacity of 87,000 spectators.
The show took place earlier this month (December 9) and was set to sell out, but security refused entry to thousands of fans after they were told their tickets were fake, duplicated or fake. canceled by Ticketmaster.
After the images of the concert began to spread through the social networksTicketmaster released a statement blaming an “unprecedented number of fake tickets” for the debacle and promising to refund affected fans.
Now, PROFECO, the Mexican government body charged with consumer protection, has confirmed that it will fine Ticketmaster for the incident, which could amount to up to ten percent of Ticketmaster Mexico’s revenue in 2021. The director of the agency, Riccardo Sheffield, has confirmed. recommended that the fine could amount to millions of pesos.
PROFECO has already confirmed at least 1,600 cases of duplicate tickets and will fine Ticketmaster for “overselling” the concert. The ticket giant is “only responsible” for the chaos.
Ticketmaster has denied the allegations, although it is cooperating with the investigation.
After the incident, the president of Mexico, Andrés Manuel López Obrador, asked Bad Bunny to give a free show in the city’s Zócalo square and said that the government would even cover some of the production costs.
This comes at a time when Ticketmaster is facing troubles in North America, after dealing disastrously with ticket sales for Taylor Swift’s “Eras” tour. The general sale was canceled due to “extremely high demand” and “insufficient inventory of remaining tickets”.
More than a dozen fans have sued Ticketmaster, alleging that the company violated California’s Cartwright Act and California’s Unfair Competition Law, while US lawmakers have also sought legal action.
It has since been confirmed that Ticketmaster has 170,000 unsold Taylor Swift tickets that will be distributed over the coming weeks.
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